Growth & Culture

Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Browse the top 12 ecommerce live chat tools.

Learn why help desk software is essential for your ecommerce business, and consider these eight options to help you deliver great support.

Shipping costs are a primary cause of ecommerce complaints. Here's what support teams can do to reduce complaints and respond effectively.

This list of 11 standout ecommerce customer service tools will help you find the perfect tool to improve your company's customer support.

Materialesdefabrica.com has become one of the best ecommerce businesses in our sector by using Help Scout as the nexus of our operations. Here's how.

Discover 5 practical ways ecommerce companies can consistently deliver a better customer experience using simple help desk automations.

Looking to improve the customer retention rates for your online store? Adopt these seven simple ecommerce retention marketing strategies.

If you’re serious about keeping customers for the long haul, use these eight proven strategies to build customer loyalty for your ecommerce store.

Implementing these seven highly efficient ecommerce customer service best practices can help you retain customers and grow LTV.

These 4 ecommerce companies use Help Scout’s multiple instance feature to provide a personalized experience for different groups of customers.

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.