Live chat software for customer support

Provide live chat support, make it easy for customers to find your help center articles, or do both — all from the same tool.

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Happy customers, fewer chats

Put your help content front and center so customers can get quick answers to their questions. ​​Plus, every self-service answer is one less chat for your team.

  • Lead with instant answers

    Recommend articles based on the page a customer is viewing so they don't even have to search to find answers.

  • Self-help is fun now

    Browsing articles is easy, and customers never have to leave the page.

  • Easy escalation

    When customers can’t find an answer, they can start a live chat with your team in the same place they were viewing articles.

Illustration: A cat holds a wrench from a bike kit.
Beacon allows our customers to chat or email in but, most importantly, provides them direct access to our knowledge base because we want to offer them self-help before reaching out.
AshleyCustomer Support Specialist at TeamSnap

Don't leave customers hanging

Great experiences happen when you set the right expectations. That's why Help Scout never shows a live chat window unless someone is available to help.

  • All-in-one support tool

    If live chat isn't available, you can direct customers' support requests to your Help Scout email queue.

  • Give customers a choice

    When chat is available, customers can reach out using the channel that works best for them.

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Flexibility to meet your goals

Customize the user experience to meet your goals with modes. Guide customers toward a self-service path, encourage visitors to chat or email, or display both options side-by-side.

Beacon: Ask First
Beacon: Neutral
Beacon: Self Service

It's more than just live chat software.

Beacon is a better way to engage your customers

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