Live chat software for customer support
Provide live chat support, make it easy for customers to find your help center articles, or do both — all from the same tool.
Try for free![Illustration Bicycle Purchase](https://hs-marketing.imgix.net/images/pages/live-chat/LiveChat--hero--illustration.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=620&h=596)
Happy customers, fewer chats
Put your help content front and center so customers can get quick answers to their questions. Plus, every self-service answer is one less chat for your team.
Lead with instant answers
Recommend articles based on the page a customer is viewing so they don't even have to search to find answers.
Self-help is fun now
Browsing articles is easy, and customers never have to leave the page.
Easy escalation
When customers can’t find an answer, they can start a live chat with your team in the same place they were viewing articles.
![Illustration: A cat holds a wrench from a bike kit.](https://hs-marketing.imgix.net/images/pages/live-chat/LiveChat--wrench-cat.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=424&h=212)
“Beacon allows our customers to chat or email in but, most importantly, provides them direct access to our knowledge base because we want to offer them self-help before reaching out.”
Don't leave customers hanging
Great experiences happen when you set the right expectations. That's why Help Scout never shows a live chat window unless someone is available to help.
All-in-one support tool
If live chat isn't available, you can direct customers' support requests to your Help Scout email queue.
Give customers a choice
When chat is available, customers can reach out using the channel that works best for them.
![Illustration: Person with a bike gives a star rating.](https://hs-marketing.imgix.net/images/pages/live-chat/LiveChat--rating.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=340&h=410)
Flexibility to meet your goals
Customize the user experience to meet your goals with modes. Guide customers toward a self-service path, encourage visitors to chat or email, or display both options side-by-side.
![Beacon: Ask First](https://hs-marketing.imgix.net/images/pages/live-chat/LiveChat--feature--ask-first.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=350&h=600)
![Beacon: Neutral](https://hs-marketing.imgix.net/images/pages/live-chat/LiveChat--feature--neutral.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=350&h=600)
![Beacon: Self Service](https://hs-marketing.imgix.net/images/pages/live-chat/LiveChat--feature--self-service.png?ixlib=gatsbyHook-2.1.1&fit=min&auto=format%2Ccompress&placeholder=dominantColor&w=350&h=600)