Better, faster answers to patient emails
Organize and answer all your incoming emails, automate repetitive tasks, and protect patient information with Help Scout.
Top healthcare clinics, hospitals, and services use Help Scout
Provide the service your patients are looking for
Aside from quality care, 70.8% of patients rate customer service as more important than even bedside manner when it comes to a 5-star experience. Help Scout makes it easy to deliver that experience every time.
Work smarter, not harder
Help Scout is designed to be as easy to use as an email inbox. Get started in an hour, and become a power user in a day.
Fix communication bottlenecks
Bring all your conversations into one platform, and automatically sort, assign, and prioritize them, so nothing gets lost.
Secure and reliable
Help Scout offers enterprise-level security, user permissions, and 99.9% uptime to keep sensitive customer information safe.
Helping patients is easier with Help Scout
Make sure every patient gets an answer, keep your team in sync, and reduce email volume by up to 30% with a self-help knowledge base.
Upgrade your email management - Healthcare
Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.
Collaborate with ease
Assignments, private notes, collision detection, and more help your team work better together.
Organize your inbox
Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically."
Automate for efficiency
Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.
Personalize conversations
Track and display customer information to provide better support faster and avoid digging through multiple systems.
Provide instant answers
When patients can find answers themselves, you’ll have more satisfied patients and fewer emails — everyone wins.
Easy to build
Create your Docs site and publish your first article in minutes to start answering frequently asked questions.
Understand patient needs
Track what your patients are searching for to learn which articles get the most attention.
Organized and searchable
Use categories and collections to organize your articles and make search easy.
Beautifully branded
Ensure your knowledge base matches your company with your own with custom branding.
Out-of-the-box Reporting
Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.
Report on what matters
Track volume, response time, resolutions, user-specific stats, and all your most important metrics.
Track custom data points
Using tags and custom fields to measure what you care about most, and follow your unique data points.
Create custom views
Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.
Take it with you
Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.
Sync your top tools
Integrate Help Scout with 90+ tools to keep your departments in sync, or create your own experience with developer tools.
90+ Integrations
Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.
Mobile SDKs
Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.
Open API
Take advantage of our open API to make Help Scout work for your specific business needs.
A true platform
All Help Scout products work together out of the box for a powerful, connected support experience.
All-in-one meets affordable
Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.
Every channel comes standard
All core products are included with every plan
Transparent pricing
No surprises or hidden fees
No contract required
Add or remove users whenever you need to
Healthcare resources and use cases
Healthcare and patient service companies that use Help Scout have better outcomes. Learn how with success stories and thought leadership from our award winning blog.
Customer ServiceDelivering Great Customer Service in the Healthcare Industry
Delivering top-notch customer service is difficult in any industry, but some – like healthcare – have even more challenges than others.
Inside Help ScoutThe Beginner’s Guide to Help Scout
This guide will walk you through how to get started with Help Scout. You’ll learn all the fundamentals of the platform, from managing your mailbox to creating self-service support with Docs, Beacon, and more.
Customer ServiceThe Problem With Gmail and Outlook for Shared Email
If you're struggling to manage email with Google Collaborative Inbox or Outlook Shared Mailbox, learn if upgrading to a shared inbox might be right for you.
Customer ServiceHow to Build a Strong Customer Service Culture
Discover strategies executives, support leaders, and support agents can use to build and maintain a strong company customer service culture.
