Happy customers. Happy team. Warm fuzzies.
Standard
$20per userUsers are members of your team in Help Scout per monthIntuitive, world-class support tools for growing teams
Get started with...- 2 MailboxesAdditional Mailboxes are $10 each per month
- 1 Docs siteAdditional Docs sites are $20 each per month
- Add up to 25 usersAdd up to 25 users on Standard at $20/month each, billed annually.
- Email and Live ChatSupport customers across multiple channels including email and live chat
- In-app messaging
- Beacon help widget
- Custom reportsTrack results on every channel with out-of-the-box reports, and create custom views for your key metrics
- Automated workflowsSet up rules to filter emails and automate actions
- Customer propertiesEnrich customer profiles with custom attributes
- API and 50+ integrations
Plus
$40per userUsers are members of your team in Help Scout per monthAdvanced collaboration and organization for rapid growth
All Standard features and...- 5 MailboxesAdditional Mailboxes are $10 each per month
- 2 Docs sitesAdditional Docs sites are $20 each per month
- No maximum user countAdd as many users as you need on Plus at $40/month each, billed annually.
- 25 free light usersGive team members limited access to Help Scout for visibility and collaboration
- Messenger from FacebookBe notified of, reply to, and manage direct Messenger conversations without leaving your Help Scout Mailbox.
- Custom fieldsSet or require fields to use custom data on each conversation in workflows, reports, and the API
- TeamsAssign conversations to a group of users and run reports on their activity
- Advanced permissionsGrant access and visibility on the company, team, and user level
- Unlimited reporting history
- Advanced API access400 API calls per minute and access reporting endpoints
- Salesforce, Jira, HubSpot apps
- 25 extra light usersAdd an extra 25 light users for $125 per monthAdd-on
- HIPAA complianceAdd-on
- Enterprise securitySAML authentication and IP restrictionsAdd-on
Pro
$65per userUsers are members of your team in Help Scout per monthSecurity, scale, and hands-on service for large teams
All Plus features and...- 25 MailboxesAdditional Mailboxes are $10 each per month
- 10 Docs sitesAdditional Docs sites are $20 each per month
- Starts with 10 usersStart with 10 or more users on Pro at $65/month each, billed annually
- 50 free light usersGive team members limited access to Help Scout for visibility and collaboration
- Tiered discountsSee cost savings as you scale your team in Help Scout
- Enterprise securitySAML authentication and IP restrictions
- HIPAA compliance
- API rate limit increase800 API calls per minute
- Concierge onboarding serviceCustom team trainings and dedicated support for account set up
- Dedicated account managerDedicated resource to help account owners and admins succeed with Help Scout
- Account optimization reviewsBiannual review sessions tailored to improve your KPIs
- Quarterly team trainingsA quarterly training for your team on key functionality to ensure optimal use of Help Scout
- Additional light usersAdd as many light users as you need at 25 for $125 per monthAdd-on
You can count on us
We're here to help from day one, with 24/6 outstanding support, backed up by a 30-day money back guarantee. This is the beginning of a beautiful friendship.
One tree per customer
As a certified B Corp, we’re doing what we can to leave the world better than we found it. When you become a customer, we’re planting a tree with The Nature Conservancy to say thanks.
