Beacon keeps your customers on track
Beacon can suggest relevant help content, offer live chat, and give customers instant access to their support history — all without leaving your site.
Happy customers, fewer chats
Beacon puts your help content front and center so your customers stay on track. Every self-service answer is one less chat for your team.
Lead with instant answers
You can recommend articles based on the page customers are viewing, so they don't even have to search.
Easy escalation
When customers can’t find an answer, help from a real person is just a couple clicks away.
Beacon is backed by Help Scout
Help Scout is a customer communication platform built with real people in mind. Forget ticket numbers and complicated portals. With Help Scout, it’s just you and the customer.
“Help Scout gives us the ease to have people hop in where they need to, to get to a customer resolution really quickly.”
Chrissy GiglioCustomer Experience Manager at The Sill
“The simplicity of Help Scout makes the work so much easier. It's not complicated by thousands of plugins or tabs — it's just you and the customer solving a problem.”
Joey BlancoCustomer Storyteller at Zapier
“We chose Help Scout because their support is really great. It's in line with our values and how we want support to be for our customers.”
Kristin AardsmaHead of Support at Basecamp
More than 12,000 businesses delight their customers with Help Scout.
