Customer Service
Get tips and advice from experienced support pros on delivering great customer service, building a career in support, and leading a support team.
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Customer ServiceUnlocking the Power of Customer Feedback with Microsurveys
Join us on April 12th to learn how to capture feedback from your customers using Help Scout's variety of microsurveys, including NPS, multiple choice, text forms, and more.
Customer ServiceHow To Optimize Your Support Strategy for Messaging Channels
It’s easy to add a new messaging support channel, but can your business deliver high-quality service through that channel at sufficient scale? Here are some ways in which you can make it happen.
Customer ServiceChoosing the Best Customer Communications Management Software
Managing customer interactions across an organization isn’t easy, but customer communications management software can help! Here are seven great tools to try.
Editor's Picks
Customer ServiceThe 11 Best Help Desk Software for 2023 - Buyer's Guide
Managing customer requests is a hassle without the right tool. These 11 help desk software options will help you get things under control.
Customer ServiceThe Supportive: A Series for Service Professionals
Here’s the type of content you can expect from the series The Supportive, Mathew Patterson's column for customer service professionals.
Customer ServiceThe 15 Best Customer Service Software Platforms for 2023
If it's time for your team to adopt customer service software, this guide will tell you what you need to know to make the right choice.
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