Grow your business through personalized customer support

Help Scout is a customer communications platform dedicated to helping ecommerce teams deliver exceptional customer service, improve customer retention, and boost profits.

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Leading ecommerce brands trust Help Scout 

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More questions answered, more orders placed

Bring conversations into one place

Bring conversations into one place

Track, prioritize, and respond to customers in one place. And send teammates notes within emails to collaborate on problems before hitting send.

 Provide fast, personalized responses

Provide fast, personalized responses

View customer data, previous conversations, and activity alongside every support request so you can deliver faster, more personalized support.

Reduce manual work with automations

Reduce manual work with automations

Set up powerful automations for repetitive tasks like sending automatic replies, escalating responses, and assigning requests to teammates.

All the features your team needs

Make collaboration in a shared inbox a breeze, and reduce email volume by up to 30% with a self-help knowledge base.

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Help Scout's shared inbox helps your team do more with less, while giving customers a human, helpful experience.

Collaborate with ease

Assignments, private notes, collision detection, and more help your team work better together.

Organize your inbox

Sort your incoming email by priority, create inboxes for different teams, and assign conversations automatically."

Automate for efficiency

Create manual or automatic workflows to take care of repetitive tasks with simple if/then logic.

Personalize conversations

Track and display customer information to provide better support faster and avoid digging through multiple systems.

More about Email Management
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Help customers in real-time

Provide 1:1, live support to your customers on your website or in your app

Start in minutes

Install Beacon on your website or in your app and start chatting with customers right away.

Work together live

Collaborate with the same notes, assignments, and permissions you use to manage email with your team.

Chat on your terms

Chat when your team is available, and seamlessly direct customers to other options when they're not.

Know who you’re talking to

Use tags and customer profiles to provide faster, more personalized help to each customer.

More about Live Chat

Provide instant answers

When customers can find answers themselves, you’ll have a better relationship and fewer emails — everyone wins.

Easy to build

Create your Docs site and publish your first article in minutes to start answering frequently asked questions.

Understand customer needs

Track what your customers are searching for to learn which articles get the most attention.

Organized and searchable

Use categories and collections to organize your articles and make search easy.

Beautifully branded

Ensure your knowledge base matches your brand with your own with custom company branding.

More about Knowledge Base
Knowledge Base

Out-of-the-box reporting

Use reports to identify your busiest times, increase team efficiency, and know when you’ll need more help.

Report on what matters

Track volume, response time, resolutions, user-specific stats, and all your most important metrics.

Track custom data points

Using tags and custom fields to measure what you care about most, and follow your unique data points.

Create custom views

Filter your data to dig deeper on the trends you’re interested in, and save reports to revisit over time.

Take it with you

Export your Help Scout reporting data to CSV or XLSX on demand for additional analysis.

Learn more about Reporting

Connect your essential tools

Integrate Help Scout with 90+ tools to keep your teams in sync, or create your own experience with developer tools.

90+ integrations

Connect an app store of your most crucial business tools including Salesforce, Jira, Zapier, and more.

Mobile SDKs

Customize the customer experience on iOS and Android using our Mobile SDKs for Beacon.

Open API

Take advantage of our open API to make Help Scout work for your specific business needs.

A true platform

All Help Scout products work together out of the box for a powerful, connected support experience.

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All-in-one meets affordable

Get all the collaboration, organization, and automation tools your team needs to stay productive while creating better relationships.


Every channel comes standard

All core products are included with every plan


Transparent pricing

No surprises or hidden fees


No contract required

Add or remove users whenever you need to

Ecommerce resources and use cases

Ecommerce companies that use Help Scout have happier customers. Learn how with success stories and thought leadership from our award-winning blog.

Ecommerce Live Chat: Why You Need It + 12 Top Tools
Growth & CultureEcommerce Live Chat: Why You Need It + 12 Top Tools

Live chat increases customer satisfaction and conversions while decreasing cart abandonment. Browse the top 12 ecommerce live chat tools.

8 Strategies to Skyrocket Ecommerce Customer Loyalty
Growth & Culture8 Strategies to Skyrocket Ecommerce Customer Loyalty

If you’re serious about keeping customers for the long haul, use these eight proven strategies to build customer loyalty for your ecommerce store.

How Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups
Growth & CultureHow Ecommerce Companies Use Multiple Instances to Manage Different Customer Groups

These 4 ecommerce companies use Help Scout’s multiple instance feature to provide a personalized experience for different groups of customers.

Customer Story: Threadless
Inside Help ScoutCustomer Story: Threadless

Since becoming a Help Scout customer, Threadless has scaled its support solution without compromising a human customer experience.

Get started with Help Scout

A better experience for your team, with a better shared inbox. You’ll be set up in minutes.

Get started
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