“We used to just have a group in Google, and that was our support,” says Grant Thomas-Leport, Director of Product and Support at GrabCad. “And the big sticking point, especially around Zendesk and Salesforce, was they just weren’t very easy to learn. It wasn’t a good user experience.”
“Training new people in Help Scout is quite simple. It really takes less than five minutes most of the time. Our developers are totally comfortable to just log in and answer an issue.”
