Announcing Help Scout's 2020 Customer Service Awards

Written By Jorge Selva•September 17, 2020
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Join us in celebrating the businesses and individuals delivering exceptional customer experiences.

Customer happiness is the lifeblood of any business. This year, we decided to take a data-driven approach to identifying the top companies in B2B, B2C, and ecommerce that are delivering memorable support. Using the Help Scout Happiness Score, we selected companies answering multiple support inquiries every day for the last year and sorted by the highest score within each category.

Winners in B2B, B2C, and ecommerce were chosen based on overall happiness ratings, and any Help Scout customer with 2,500+ inquiries over the last six months was eligible. We also selected 12 individuals from this pool of companies who achieved an 80+ individual rating.

Congratulations to all of this year’s winners!

Top 25 in B2C Customer Service

  • 1. Fit Father Project

    The Men's Health Experts who can help you lose weight, keep the pounds off, and get healthy for your faminply.

  • 2. You Need a Budget

    Personal budgeting software to help you quickly gain control of your money, get out of debt, and save more money faster.

  • 3. Scott's Bass Lessons

    The leading online bass guitar community offering lessons and courses for new and experienced bass players alike.

  • 4. Urban Forex

    An exclusive community for foreign currency exchange traders.

  • 5. Ten Percent Happier

    Mindfulness and meditation courses from the author of 10% Happier, Dan Harris.

Top 25 in Ecomm Customer Service

  • 1. Spikeball

    An indoor/outdoor game that mixes elements of volleyball and foursquare.

  • 2. Snag

    Tights that fit — designed by women, for women.

  • 3. Cloth & Paper

    Luxury leather planners, dividers, and everything else you need to organize your life.

  • 4. Let's Make Art

    Your home for watercolor painting tutorials. Taking the guesswork out of picking paint and art supplies.

  • 5. Tuft & Needle

    Honest bed products that reinvent sleep.

Top 25 in B2B Customer Service

  • 1. Employment Screening Services

    Helping companies maintain a safe and productive workforce through full spectrum background screening and drug testing solutions.

  • 2. Higher Pixels

    Delivering web applications that solve seemingly complex problems, based in Jacksonville, Florida.

  • 3. eLama

    The centralized ad management platform.

  • 4. OS National

    A centralized title solution platform for every size family and business.

  • 5. Webflow

    Responsive and intuitive web design tool for businesses of all sizes.

Customer Service Award Heroes

Maintaining an 80+ happiness score across all customer actions is no small feat. This year’s heroes all bring their A-game in each interaction, ensuring their customers feel happy and supported. Keep up the great work and congratulations to all of you!

  1. Hadas Look

    Spikeball

  2. Marisa Munoz

    Tuft & Needle

  3. Paris Lalicata

    The Sill

  4. Wayne Ritz

    Native

  5. April Mariveles

    Moment

  6. Mimi Brennan

    Kuhl

  7. Renae Cruz

    You Need a Budget

  8. Roy Giovannoni

    Ten Percent Happier

  9. Tom Rossi

    Higher Pixels

  10. Bryan Garrant

    Webflow

  11. Obdulio Bohorquez

    MailerLite

  12. Kenyon Sparks

    Zapier

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Jorge Selva
Jorge Selva

Jorge is the Director of Growth Marketing at Help Scout, where we make excellent customer service achievable for companies of all sizes. Connect with him on Twitter or LinkedIn.

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