Help Scout’s first 10 years have been incredibly fun and rewarding, but in many ways it feels like we’re just getting started. We’re grateful to the 12,000+ businesses that make our work so enjoyable. Here’s to the next 10!
Nick Francis
Founder & CEO
Our 10-year mission
As a certified B-Corp, one of Help Scout’s most important goals is to be a force for good in protecting the natural world. From the beginning of 2020, Help Scout has worked with The Nature Conservancy to plant over 4,000 trees through their 1 Billion Trees program, one for each new customer. Our customers worked with Help Scout to plant an additional 600 trees to celebrate our 10th birthday.
Share your Help Scout story with #HelpScout10 on Twitter or LinkedIn, and we’ll plant a tree on your behalf — or you can donate directly to The Nature Conservancy.
4,800+![]()
Trees planted
$39,800
Donated to The Nature Conservancy
Help Scout through the years
Jul. 2010
We started working on the idea for Help Scout
Apr. 2011
during Techstars in Boston
Nov. 2012
1,000,000customer conversations
Feb. 2013
Launched Docs
Nov. 2013
Profitable with
1,000+customers
Sep. 2014
with 12 people
Feb. 2015
40+ people in 23 cities and 7 countries
Mar. 2015
Raised $12m from Foundry Group and Converge
Oct. 2015
50 millioncustomer conversations
Oct. 2017
in 42 cities and 11 countries
Jan. 2018
200 millioncustomer conversations
Feb. 2018
Launched Beacon 2.0 and live chat
Feb. 2019
Became a Certified B-Corp
Jul. 2019
Launched Help Scout for Good
Sep. 2019
Launched Messages
Dec. 2020
in 85 cities and 18 countries
Jan. 2021
Raised $15m from Lead Edge Capital
Feb. 2021
450ksubscribers
12kpaying customers
550 millioncustomer conversations
4,000trees planted
Growing with a purpose
Thank you to these special customers for contributing 10 trees to this celebration and joining us on our 10-year mission to provide top-tier customer service.
10 years of supporting entrepreneurs: Startup program
We know how that providing great support every customer is critical to startups. We’re committed to helping entrepreneurs provide great support and achieve their dreams, offering large discounts (more than 80% off) and dedicated support to these new and growing businesses.
700+![]()
Startup Program Participants
2,000+
Customer Champions
-
GrowSurf
Learn how GrowSurf, a referral software for tech startups, grew their business by using Help Scout to measure quality of service, integrate support with their marketing tech stack, and customize customer service experiences.
Read GrowSurf’s story
Help Scout for Good
Help Scout is proud to support our three guiding values as a B-Corp: environmental sustainability, human rights, and digital privacy. We offer up to 100% discount for non-profits and organizations that support these causes.
100+![]()
Non Profits Served
14
B-Corp Partners
-
Upstream Tech
Help Scout for Good member Upstream Tech uses experts in conservation, data science, and tech to help companies make better decisions about natural resource management. Learn more about how Upstream uses customer support to power their mission.
Read Upstream Tech’s story
Join the party
Thank you to our customers for celebrating with #HelpScout10 and donating a tree!
