Offer to help with proactive messages

Engage leads, onboard new customers, and provide proactive support with trigger-based messages.

Illustration: house plants and plant starters next to gardening tools
App screenshot: How are you enjoying the new Account Dashboard? If you have a sec, we’d love to hear your honest feedback...
App screenshot: How are you enjoying the new Account Dashboard? If you have a sec, we’d love to hear your honest feedback...

What you can do with Messages

Send them from any website, blog, store, or app with a Beacon installed.

Screenshot: an invitation to invite new users
Screenshot: a Messages conversation about an app's release notes
Screenshot: a suggestion to use a new coupon code on an ecommerce site
Screenshot: an invitation to start a conversation with the support team

Right place, right time

Messages are sent based on one or more conditions you set. You can also bring your own logic and send messages with a single line of JavaScript.

Action
Start a Chat (if available)
Condition
Specific URL: /pricing/
AND
Page is scrolled
AND
Time on page: 30 seconds
Illustration: two people chatting in a plant store
Illustration: reports screenshot

See what resonates with Message reports

Reports let you easily understand how well your Messages are performing and help you optimize your proactive customer communication.

Screenshot: a chart generated by our Reports feature
Screenshot: a tooltip displaying information about a data point in a generated Report

Get started with Help Scout

Want to learn what Help Scout can do for you? See for yourself with a free trial — we'll happily extend you if you need more time.

Try for free
Illustration: a vase with flowers sits on a desk with a laptop computer and books